RETURNS
Returns may be made in store with proof of purchase within 10 days, unless the product has been opened, all opened products are not eligable for a refund or exchange. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. It must also be in the original packaging.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected in store.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at katie@thecoffeepro.ca or call us at 902.832.9722 (Bedford location) or 902.466.3814 (Halifax location).
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katie@thecoffeepro.ca or call us at 902.832.9722 (Bedford location) or 902.466.3814 (Halifax location) .
NOT Applicable on ANY Accessories/ Brewers. Bodum, Aeropress, Chemex, or more.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
SHIPPING
To return your product, please visit or ship the product(s) to one of our locations:
Coffee Pro Bedford
961 Bedford Highway
Bedford, Nova Scotia
B4A 1A9
Coffee Pro Halifax
5201 Duke Street
Halifax, Nova Scotia
B3J 1N9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
